Terms of use

Legal notice and conditions of use

  1. GENERAL

1.1. Nothing in these terms and conditions is intended to make any loss of rights or inconvenience.

1.2. The game is designed for a team of 2 to 6 people per room. You have space for your team and you are not joining any other group.

1.3. The brands and logos that appear on the website are the property of EscapArte Escape Room S.L. (EscapArte). You are not allowed to use these without the prior written permission of EscapArte and you agree that any use may constitute an infringement of the rights of the relevant owners.

1.4. These terms and conditions and any contract concluded with the incorporation of these terms and conditions will be governed by Spanish law and all disputes will be subject to the exclusive jurisdiction of the Spanish courts.

1.5. All terms of any contract are included or assigned within these terms and conditions.

1.6. We can link to third-party websites and can not accept any responsibility for this.

1.7. EscapArte collects and stores your personal data without disclosing it to third parties and is dedicated to ensuring that the privacy of your personal information is protected.

1.8. Due to the nature of the game, players can not take photos or recordings inside the room.

1.9. During, before or after the event, EscapArte can record any type of audiovisual content within or in front of its premises (for example, audio, video or photographs) in which its clients can appear and can use it in any way – such as for marketing campaigns – without any limitation.

1.10. EscapArte expects that our visitors and clients will not reveal any detail of the game, directly or indirectly, to the public.

1.11. EscapArte can contact you with offers and promotions via e-mail or telephone.

1.12. EscapArte has the right to charge guests for intentional damages or caused by the misuse of items.

1.13. While you are in our facilities you must follow the rules and regulations, you must adopt appropriate rules of behavior. You must cooperate with our employees at all times.

1.14. EscapArte does not tolerate any type of intimidation or harassment towards its employees.

  1. THE EscapArte WEB

2.1. The web pages www.escapartescaperoom.com and www.escapartescaperoom.es belong to and are operated by EscapArte. The company reserves the right to modify or vary these terms and conditions, as well as any of the contents of the website at its sole discretion and without prior notice.

2.2. The terms hereinafter apply to the use by any visitor of the EscapArte website and must be carefully read before any use.

2.3. EscapArte does everything possible to provide you with the most up-to-date and accurate information on its website.

2.4. The EscapArte website is for your personal and non-commercial use. You may not modify, copy, distribute, transmit, display, execute, reproduce, publish, license, create derivative works of, transfer or sell any information obtained from this website.

2.5. You are not allowed to connect or use all or any part of the EscapArte website for any fraudulent, illegal, defamatory, harmful, obscene or objectionable purpose.

2.6. You accept that the Internet is not totally secure. EscapArte will take all appropriate measures to protect the security of payments and the information on your debit / credit card, although EscapArte will not be responsible for any damage that may occur as a result of the loss of confidentiality of said information.

2.7. EscapArte shall not be liable to any person for direct or indirect, consequential or incidental damages, including (without limitation) loss of profits or income, loss of opportunity, costs of replacement of goods or services, loss or damage to data or interruption of the business, arising from any use of the website.

  1. RESERVATIONS

3.1. The only languages ​​available to close an online booking contract are English, Spanish and Catalan.

3.2. Only the person (s) who are at least 16 years of age are allowed to reserve a Game.

3.3. It is your responsibility to verify that the reserved Games are the desired ones.

3.4. The purchase of a Game is only valid when it is processed through EscapArte.

3.5. The transfer of a reservation between people is not allowed. It is necessary to contact us in special circumstances.

3.6. The games can not be resold for commercial purposes or in a prize. If a game is transferred or resold in breach of this condition, the bearer of the Game or the person claiming the right to attend the event will be denied entry into the game.

3.7. You are solely responsible for entering your information correctly in the online booking form. By submitting a booking form that guarantees EscapArte that all the information provided by you is true and accurate.

3.8. You will receive confirmation of your reservation only through email. EscapArte will not send an additional confirmation via email or text message.

3.9. Online reservations can only be made with a specific number of hours in advance. For more advanced reservations, please contact EscapArte through the telephone.

3.10. The reservation becomes void and the entry will be rejected if the team arrives 15 minutes late or more. In such situation, the money is not refundable and the reservation can not be changed.

3.11. All reservations are final, as this is a LIVE game. No changes, cancellations or reprogramming are allowed. In the unlikely event that we can offer a new schedule or other service, you will be charged an administration fee. You will be notified of this at the time we agree to provide this service.

3.12. Overwhelming force. EscapArte is not responsible for delays or obstructions that cause a delay in your arrival, whether caused by bad weather, strikes, protests, floods, traffic jams, civil unrest or any other reason. It is your sole responsibility to arrive at the time indicated in your reservation.

  1. PRICE AND PAYMENT

4.1. The price (with corresponding VAT) of a game is € 60 per group, regardless of the time and the number of players.

4.2. Reservations can be made online on the EscapArte website or in person at the branch.

4.3. Payments can be made through Stripe and by credit or debit card. Exclusively in the branch, payment in cash will be allowed.

  1. CONTACT

5.1. If you need to contact EscapArte you can do so using any of the following methods:

– Email: info@escaparteescaperoom.com

– Telephone: +34 640 84 97 17

  1. SECURITY AND ENJOYMENT

6.1. Each EscapArte player will be instructed before the game by his assigned Game Master. After learning the rules of the game, each player will participate in the game at their own risk. In addition, EscapArte is not responsible for damages (personal or equipment) caused by the misuse of the game room or by not following the rules described before departure.

6.2. If you delay more than 15 minutes from the original time of your reservation, it becomes a null reserve automatically and you can not start your game. To play you must start the reservation process again.

6.3. People under the influence of alcohol or unprescribed drugs can be rejected and the game becomes void. We reserve the right to refuse entry to any person who is not fit, abusive or otherwise inappropriate in the entire discretion of EscapArte owners and staff.

6.4. Drinks and food can not be entered in the reception or game rooms.

6.5. To be admitted you must confirm the full name of the person who made the reservation and you may be asked to confirm the phone number and email address, as well as prove your identification.

6.6. For security reasons, children under 8 years of age are not allowed to enter the reception or game rooms. Any child under 16 must be accompanied by at least one adult at all times.

6.7. EscapArte limits the waiting spaces and you will be asked to arrive 5 minutes before the reserved time.

6.8 EscapArte recommends customers wear comfortable clothing for the game. We provide a safe place for valuables.

  1. COPYRIGHT AND CONFIDENTIALITY

7.1. All the names, designs and themes used on the website, in any marketing operation and in the premises are copyrighted by EscapArte Escape Room SL and its owners. The use or reproduction of any type is not allowed.

7.2. All players at EscapArte who make a reservation agree not to discuss, disclose or disseminate any information related to the content of the games or any other proprietary information. By participating in the games, all players agree not to transmit this information or will incur liability and prosecution for breach of confidentiality rules.

  1. CANCELLATION POLICY

8.1. All reservations are final, as this is a LIVE game. No changes, cancellations or reprogramming are allowed. In the unlikely event that we can offer a new schedule or other service, you will be charged an administration fee. You will be notified of this at the time we agree to this service.